Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Iatrosyn platform and services provided by Iatrosyn, a division of iDigital Enterprise ("Company," "we," "our," or "us"). By accessing or using our services, you agree to be bound by these Terms.

These Terms apply to all users, including healthcare providers, medical professionals, administrators, and any other individuals or entities that access or use our services.

2. Service Description

2.1 Platform Overview

Iatrosyn provides an AI-powered medical assistant platform that offers:

• Ambient AI scribing for real-time SOAP note creation
• Automated medical coding (ICD-10, CPT, HCPCS, SNOMED CT)
• Electronic Health Record (EHR) integration capabilities
• Analytics and reporting dashboards
• Multilingual support for global healthcare markets

2.2 Service Availability

We strive to maintain 99.9% uptime for our services. However, we do not guarantee uninterrupted access and may perform maintenance that temporarily affects availability.

2.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with reasonable notice to users when possible.

3. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be a licensed healthcare professional or authorized representative of a healthcare organization
• Have the legal authority to enter into this agreement
• Comply with all applicable laws and regulations in your jurisdiction
• Maintain current professional licenses and certifications

3.1 Organizational Users

If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. Account Registration

4.1 Account Creation

To access our services, you must create an account by providing accurate and complete information, including:

• Professional credentials and license information
• Contact information
• Organization details (if applicable)
• Payment information for subscription services

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Using strong passwords and enabling multi-factor authentication

4.3 Account Information

You must keep your account information current and accurate. Failure to do so may result in service suspension or termination.

5. Acceptable Use Policy

5.1 Permitted Uses

You may use our services only for legitimate healthcare purposes, including:

• Clinical documentation and medical coding
• Healthcare workflow optimization
• Quality improvement initiatives
• Regulatory compliance activities

5.2 Prohibited Uses

You may not:

• Use our services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble our software
• Use our services to transmit malware or harmful code
• Share your account credentials with unauthorized users
• Use our services to compete with us or develop competing products
• Violate any applicable laws, regulations, or professional standards

6. Medical Disclaimer

6.1 Professional Responsibility

Healthcare providers using our services remain fully responsible for:

• All medical decisions and patient care
• Verifying the accuracy of AI-generated content
• Compliance with medical standards and regulations
• Obtaining appropriate patient consent
• Maintaining professional licenses and certifications

6.2 AI Limitations

Our AI technology:

• Is designed to assist, not replace, healthcare professionals
• May contain errors or inaccuracies that require human oversight
• Should not be the sole basis for medical decisions
• Requires validation by qualified healthcare professionals

6.3 Emergency Situations

Our services should not be used for emergency medical situations. Always follow established emergency protocols and contact emergency services when appropriate.

7. Subscription and Payment

7.1 Subscription Plans

We offer various subscription plans with different features and pricing. Current pricing is available on our website and may be updated periodically.

7.2 Payment Terms

• Subscriptions are billed in advance on a monthly or annual basis
• Payment is due upon receipt of invoice
• Late payments may result in service suspension
• All fees are non-refundable unless otherwise specified

7.3 Price Changes

We may change our pricing with 30 days' written notice. Continued use of our services after price changes constitutes acceptance of the new pricing.

7.4 Taxes

You are responsible for all applicable taxes, duties, and assessments related to your use of our services.

8. Intellectual Property

8.1 Our Rights

We retain all rights, title, and interest in our services, including:

• Software, algorithms, and AI models
• Trademarks, logos, and branding
• Documentation and training materials
• Aggregated and anonymized data insights

8.2 Your Rights

You retain ownership of your data and content, subject to our rights to:

• Process your data to provide services
• Use anonymized data for service improvement
• Create aggregated analytics and reports

8.3 License Grant

We grant you a limited, non-exclusive, non-transferable license to use our services in accordance with these Terms.

9. Privacy and Data Protection

Your privacy is important to us. Our data practices are governed by our Privacy Policy, which is incorporated into these Terms by reference.

9.1 HIPAA Compliance

For U.S. users, we maintain HIPAA compliance and will execute Business Associate Agreements (BAAs) as required.

9.2 International Compliance

We comply with applicable data protection laws, including GDPR, PDPA, and LGPD, depending on your location.

9.3 Data Security

We implement enterprise-grade security measures to protect your data, including encryption, access controls, and regular security audits.

10. Limitation of Liability

10.1 Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 Limitation of Damages

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses.

10.3 Maximum Liability

Our total liability to you for all claims arising from your use of our services shall not exceed the amount you paid us in the 12 months preceding the claim.

10.4 Medical Liability

We are not liable for any medical decisions, patient outcomes, or healthcare-related incidents resulting from your use of our services.

11. Indemnification

You agree to indemnify, defend, and hold harmless Iatrosyn, iDigital Enterprise, and their officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Any medical decisions or patient care activities
• Any data you provide or process through our services

12. Termination

12.1 Termination by You

You may terminate your account at any time by providing written notice. Termination does not relieve you of payment obligations for services already provided.

12.2 Termination by Us

We may terminate your account immediately if you:

• Violate these Terms
• Fail to pay fees when due
• Engage in fraudulent or illegal activities
• Present a security risk to our systems or other users

12.3 Effect of Termination

Upon termination:

• Your access to our services will cease immediately
• You may request export of your data within 30 days
• We may delete your data after the retention period
• Accrued obligations will survive termination

13. Governing Law

These Terms are governed by the laws of the State of Louisiana, United States, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in New Orleans, Louisiana.

13.1 International Users

For users outside the United States, local consumer protection laws may provide additional rights that cannot be waived by these Terms.

14. Changes to Terms

We may modify these Terms from time to time. We will:

• Provide at least 30 days' notice of material changes
• Post updated Terms on our website with the effective date
• Notify you via email or platform notification
• Allow you to terminate your account if you disagree with changes

Continued use of our services after changes become effective constitutes acceptance of the new Terms.

15. Contact Information

Business Hours

Our legal team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time. For urgent legal matters, please call our main number and request to speak with the legal department.

Alternative Dispute Resolution

Before initiating any legal proceedings, we encourage you to contact us to discuss potential resolution of any disputes. We are committed to working with our users to resolve issues fairly and efficiently.